Introduction
Roof Insulations supplies insulation products to residential, commercial, and industrial customers. This Delivery Policy explains how deliveries are handled, including delivery areas, estimated delivery times, and customer responsibilities.
Our goal is to ensure that products arrive safely and efficiently.
Delivery Areas
Roof Insulations provides delivery services to selected regions within South Africa.
Primary delivery areas may include:
• Cape Town
• West Coast
• Northern Suburbs
• Southern Suburbs
• Surrounding areas
Delivery outside these areas may be arranged upon request, subject to availability and additional transport costs.
Customers are encouraged to confirm delivery availability before placing large orders.
Delivery Timeframes
Delivery times may vary depending on product availability and delivery location.
Typical delivery timeframes may range from:
• 1–3 working days for in-stock products within the Cape Town region
• 3–7 working days for special order products or deliveries outside the immediate service area
These timeframes are estimates and may vary due to supplier availability, transport logistics, or unforeseen circumstances.
Delivery Charges
Delivery charges may vary depending on:
• Delivery location
• Size and weight of the order
• Type of product
• Transport requirements
Delivery costs will be confirmed before dispatch or during the checkout process where applicable.
Delivery Access Requirements
Customers must ensure that the delivery location is accessible for delivery vehicles.
This includes:
• Adequate vehicle access to the property
• Safe unloading areas
• Clear instructions for delivery where necessary
If access restrictions prevent delivery, alternative arrangements may need to be made.
Unloading of Products
Delivery generally includes transport to the delivery address.
Unloading may depend on the type of product and delivery vehicle used.
Customers may be responsible for assisting with the unloading of large or bulky items where necessary.
Inspection Upon Delivery
Customers must inspect products upon delivery.
If any issues are identified, they should be reported immediately.
This includes:
• Visible damage to products
• Missing items
• Incorrect products delivered
Prompt reporting allows us to resolve issues quickly.
Failed Deliveries
If delivery cannot be completed due to reasons beyond our control, including:
• No one is available to receive the delivery
• Restricted access to the property
• Incorrect delivery address provided
Additional delivery charges may apply for re-delivery.
Delays
While we make every effort to deliver within the estimated timeframe, delays may occur due to:
• Supplier delays
• Weather conditions
• Transport disruptions
• High order volumes
Roof Insulations cannot be held responsible for delays outside our reasonable control.
Risk and Ownership
Responsibility for products generally transfers to the customer once delivery is complete and accepted.
Customers are responsible for the proper handling and storage of products after delivery.
Special Orders
Products that are specially ordered or manufactured may require longer delivery times.
Customers will be informed of estimated delivery timelines for such orders.
Contact Information
For delivery enquiries or assistance, please contact:
Roof Insulations
Email: admin@roofinsulaytions.co.za
Phone: 087 711 0229
